What is the status of my order?
You will receive an email with your order reference number once your order has been dispatched. Keep this order number should you need it.
I have contacted you regarding the status of my order, why have I not received a reply?
Our experts are currently experiencing an increased number of order enquiries. If you have contacted us and not received a response, we are sorry that it is taking us longer than usual to get back to you. We are working very hard to reply to every call, email and message with the right information as quickly as we can. Thank you for your patience and understanding.
What to do about lost parcels?
Oh no! If your package has been lost in transit, please email us at firstname.lastname@example.org. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Can I cancel an order or make changes to it, after I’ve placed it?
Unfortunately, it is not possible to make changes to your order once you have placed it. However, please note that we have a 14-day money-back guarantee. This gives you the opportunity to return any parcel or product that you do not wish to keep (please check returns for more info).
What is your estimated shipping time?
3 working days.
Can I edit my shipping address?
Unfortunately, it is not possible to make changes to your order once you have placed it.
Why is it taking longer than I expected to receive my order?
Social distancing restrictions and an increased number of orders mean that our delivery times are currently longer than usual. All our orders are picked and packed by hand; our warehouse staff members are currently processing orders placed 0-1 days ago.
We know that ordering new SoC products is exciting, and we are so sorry that you are waiting longer than usual to receive yours. Please know that we are doing everything we can to get your order to you as quickly and safely as possible.
What are your shipping costs and delivery times?
(MO. - SAT.)
|UK orders under £30||£ 2.95||3 days|
|UK orders over £30||Free shipping||3 days|
*All prices in are UK Pounds Sterling
How will my order be shipped?
Carefully, because we want your product to arrive in pristine condition!
- We'll let you know by email once we have received your payment. When your parcel has been shipped, we'll send you another email with your order reference number. When we receive your order before 1:00pm on a working day, it will be shipped the same day, and delivered to you within 3 days (not counting Sundays and Bank Holidays).
- Shipping rates are in UK Pounds Sterling and will be listed separately on your invoice.
- All orders will be shipped from our warehouse in the UK.
- We don't offer express delivery or click & collect right now.